FAQ

Pick a scent on our Free Sample page, and add one trial pack to your cart. The free-sample discount applies automatically—just pay shipping. Limit one free trial pack per customer.

You’ll get trial-size beard oil and balm, a beard wash sample, a balm pick, and a Badass sticker. The free wash and sticker are added automatically. A trial pack gives you about 3–5 uses, depending on your beard length.

U.S. Ground shipping for the sample offer is $4.99. Adding other products can move your order into the $6.95 shipping tier. Extra trial packs and full-size products are charged separately. This is a one-time purchase, not a subscription.

Choose your free sample

Beard oil is the lightweight starting point for conditioning your beard and the skin underneath. Work it down to the skin, then spread it through the hair.

Beard butter gives the hair extra conditioning with a soft, creamy texture. Our butter is made without beeswax and is a good fit when you want softness and a relaxed finish, including before bed.

Beard balm combines conditioning with beeswax for light hold and flyaway control. Pick butter when conditioning comes first and balm when you also want help shaping your beard. You can use either after oil; you don’t have to use all three.

Like warm, bold scents? Try The Outlaw: sweet tobacco, black pepper, and vanilla. Prefer something fresh? The Ladies Man is lemon and vanilla, The Mountain Man is pine and cedar, and The Surfer brings beachwood and mangos.

Explore all our scents, or start with a free trial pack. Tell us what you usually like and we’ll help you pick one.

Yep—The Secret Agent is our unscented option. It’s a great choice if you prefer no added scent or want your cologne to do the talking.

If you know his favorite scent, start there. If you don’t, a trial kit lets him find his favorite. For a full routine, choose a beard care kit. A brush or comb makes a solid addition for the guy who already has his products dialed in.

Beard care helps the hair you have look fuller, feel softer, and stay easier to groom. It won’t create new hair follicles or guarantee that patches fill in. Keep your beard conditioned and try a shape that works with your growth pattern.

Our core scents stick around, while seasonal, Small Batch, and limited-edition scents may only be available for a short time. If your favorite is sold out, email us the scent you’re after. We’ll let you know about a planned restock or help you find something similar.

Check our retail location map for shops near you. Give the shop a call before heading over if you’re after a specific product or scent. Want your favorite barbershop to carry us? Send them our way—we’d love to hear from them.

Find a shop near you

Save 15% on the products you subscribe to. Pick your products, scents, and delivery schedule. You can skip, pause, change, or cancel your subscription anytime, with no membership fee.

Members also save on one-time purchases:

• 5% off kits and bundles
• 10% off beard care products
• 20% off accessories and tools
• 30% off apparel and swag

Log in with the email on your subscription when you shop. Small Batch subscriptions ship with each new release.

Build your Club subscription

Get rewarded for keeping your beard Badass. Joining is free, and creating an account earns you 50 points.

• Badass Recruit: earn 1 point for every $1 spent.
• Lt. Badass: unlock a 1.25× point multiplier after spending $150.
• Major Badass: unlock a 1.5× point multiplier after spending $300.

You can also earn points for your birthday, following us on social, and leaving a review. Use the same email whenever you order so your purchases stay together.

Join Badass Rewards

Log in, then click the Badass Rewards banner at the bottom of the site or redeem your points at checkout.

• 50 points = $5 off
• 100 points = $10 off
• 150 points = $15 off
• 200 points = $20 off

Redeem your points for a reward code and apply it to your order. If you’ve already redeemed points, check for an unused code before redeeming them again.

View your rewards

Hell yes. Give your friend $5 off their first order, and you’ll earn 50 points for each successful referral. That’s enough for a $5 reward of your own.

Get your personal referral link in the Refer a Friend section and send it to a bearded buddy.

Log in with the email you use to order, then enter your code at checkout. Some discounts apply only to certain products or can’t be combined with another offer. If a reward code won’t work, or points were deducted without a discount appearing, email us the code and the error message. We’ll sort it out.

Yep. Log in to your account and open your subscription settings to skip a shipment, pause deliveries, switch products or scents, or change the schedule. Make changes before your next renewal. If an order has already been created, email us so we can check that shipment too.

Log in and cancel through your subscription settings, or email us from the address on your subscription. There’s no commitment to stay. If your next order has already been created, contact us about that order separately.

U.S. shipping rates:

• USPS Ground: $6.95 for most orders.
• Lightweight orders up to 2.2 oz: $4.99 by USPS Ground, including the free sample offer.
• USPS Priority: $9.95.

Orders usually leave our shop within one business day. After that, allow about 3–5 business days for Ground or 1–3 business days for Priority. These are delivery estimates; holidays and carrier delays can add time.

International shipping is calculated at checkout based on your destination and order. Delivery typically takes 7–30 business days, and customs duties or local import fees are your responsibility.

Use the tracking link in your shipping confirmation email. Can’t find it? Check your spam folder or email us your order number. If tracking only shows a label, the carrier may not have scanned your package yet. We’ll help track it down if you’re not seeing an update.

Email sales@badassbeardcare.com right away with your order number and the correct address, including your apartment or unit number. If your order hasn’t shipped, we’ll do our best to catch it. Changing your saved account address won’t update an order already placed, so contact us directly.

Email us as soon as possible with your order number and the change you need. To combine orders, include both order numbers. We pack orders quickly, so changes are easiest to make before they leave the shop.

Email us right away with your order number. If it hasn’t shipped, we’ll do our best to stop it. If it’s already on the way, we’ll help with the next step. Canceling a single order doesn’t cancel a Club subscription, so let us know if you need both.

Email us your order number and we’ll check the tracking. If your package hasn’t moved for four business days and it’s past the delivery window, we’ll help arrange the next step. If it never received a carrier scan, we’ll check with our shipping team.

Check your mailbox, parcel locker, porch, and with anyone who may have brought it inside. Sometimes a delivery scan shows up before the package does, so give it one more carrier delivery day. Still missing? Email us your order number and we’ll help.

Love the Product. Love the Scent. Love the Company.

We stand behind everything we sell with a 100% money-back guarantee and lifetime warranty. Not happy with a product or scent? We’ll help with an exchange or refund. There’s no expiration date on our return window, and opened products are covered too.

Email sales@badassbeardcare.com with your order number and we’ll take care of you.

Absolutely. Scent is personal, and we want you to love what’s in your beard. Email your order number, the scent you tried, and what you’d like instead. We’ll help with an exchange or refund.

That’s not how it’s supposed to arrive. Email your order number and tell us which product was damaged or leaking. We’ll help with a replacement or refund. Don’t use a product if broken glass or damaged packaging may have contaminated it.

We’ll make it right. Email your order number and the product, scent, and size that’s missing. We’ll check whether it shipped separately and arrange a replacement if we left it out.

Our mistake, and we’ll fix it. Email your order number, what you ordered, and what arrived. We’ll get the right product headed your way.

Email us the product, scent, when you bought it, and what seems different. Include the batch number if there’s one on the label. We’ll check it out and help make it right. If a product irritates your skin, stop using it and let us know.

We stand behind our tools with a lifetime warranty. Email us the item name, your purchase details, and what happened. We’ll help get you sorted. Set a broken tool aside if it has sharp edges or loose parts.

Email us your order number and what went wrong. Refunds go back to the original payment method for the amount paid after discounts. If you’re waiting on a refund we’ve already confirmed, get in touch and we’ll check it. Your bank may take additional time to post it.

Wash, condition, groom. Start with a clean beard, work a little oil down to the skin, then brush or comb it through. Add butter for extra conditioning or balm for light hold. Keep it simple and make it a daily habit.

Find your beard care kit

As soon as you start growing. Even a short beard benefits from a little oil to condition the hair and skin underneath. Start with a small amount and increase it as your beard gets longer.

Start with a clean, dry or slightly damp beard. Rub a few drops of oil between your palms, then work it through your beard and down to the skin. Warm a small amount of butter or balm between your hands before working it through the hair. Brush to spread it evenly and comb to shape.

A little goes a long way. Start small and add more if you need it.

Watch Charlie walk you through it:

Once a day after your shower is a good place to start. If your beard feels dry later, add a second light application. Adjust the amount to your beard length and how your skin feels.

Start with a few drops of oil or a pea-sized amount of balm, work it through, then add more if needed. Longer and thicker beards usually need more. Your beard should feel soft without a heavy coating.

A bottle or tin’s lifespan depends on its size, your beard, and how often you use it. Once you know how quickly you go through it, set your Club deliveries to match.

Absolutely. Apply oil first, working it down to the skin. Follow with a small amount of balm for conditioning and light hold. Use butter instead of balm when you want extra softness with less hold.

Beard balm conditions your beard and gives flyaways a little direction. Beard wax has a firmer feel and stronger hold for shaping. Choose balm for an easy, natural finish or wax when your beard needs more help staying put. If you use both, apply balm first and finish with a small amount of wax.

Wash after a sweaty or dirty day and whenever product starts building up. Chuck’s Hog Wash is made for daily use on beard, hair, and body. Use Badass Beard Wash when you need a deeper clean. Rinse well and follow with conditioner.

Shop beard washes

Badass Beard Wash gives you a deeper clean to remove grime and product buildup, with a tea tree, eucalyptus, and peppermint scent.

Chuck’s Hog Wash is a daily 3-in-1 wash for your beard, hair, and body, available in our beard care scents.

Our Beard Conditioner is rinse-out. Apply after washing, leave it on for a minute or two, then rinse thoroughly. Beard butter is a leave-in conditioner for after the shower or before bed.

A brush helps distribute product and smooth your beard. A comb works through tangles and helps shape it. Wider teeth work well for longer or thicker beards. Work gently through snags instead of pulling.

You bet. Warm a little beard butter between your palms and work it through your beard before bed. It stays in to condition the hair overnight. Start with a small amount so it goes into your beard instead of your pillow.

You may be using more than your beard needs. Cut back on the amount, work it through evenly, and brush out any excess. If you’re layering products, try oil followed by either butter or balm. Add more only if your beard still feels dry.

Store products in a cool, dry place, out of direct sunlight. Keep caps and lids closed, and use clean, dry hands to scoop butter or balm. Avoid leaving your stash in a hot car. If something smells or feels off, let us know.

Beard Balms: Shea butter, cocoa butter, beeswax, coconut oil and every oil that is in our beard oil.

Beard Waxes: Same ingredients as the balm, but with lanolin and a higher concentration of wax.

Beard Oils (except Secret Agent): Apricot oil, argan oil, jojoba oil, pure vitamin E oil, rosemary oil, eucalyptus oil, and tea tree oil.

Mustache Wax: Shea butter, coconut oil, cocoa butter, yellow beeswax, lanolin, and every oil that is in our beard oil.

Scents: We use all natural essential oils and absolutes that are both functional and smell great. Our beard balms and oils may also contain cedarwood oil, sandalwood oil, vanilla absolute, lemon oil, ylang ylang oil, pine oil, patchouli oil, cinnamon leaf oil, sweet orange oil, peppermint oil, bay leaf oil, lime oil, clove oil, white fir oil, earl grey tea extract, lavender oil, tobacco absolute, black pepper oil, coffee oil, lemongrass oil, grapefruit oil, and citronella oil.
Our Secret Agent formula is void of any scented oils, including the rosemary, eucalyptus, and tea tree oil found in all of our other oils and balms.

Hog Wash: Water, decyl glucoside, lauryl betaine, xanthum gum, aloe vera, ylang ylang oil, tea tree oil, eucalyptus oil, rosemary oil, citric acid, benzoic acid, dehydroacetic acid (and essential oils for scent)

Beard Wash: Water, ammonium lauryl, sulfate, ammonium laureth sulfate, lauramide DEA, lauryl glucoside, ammonium xylene sulfonate, citric acid, propylene glycol, diazolidinyl urea, methylparaben, propylparaben, sodium chloride, aloe vera, aragan oil, avacado oil, coconut oil, tea tree oil, eucalyptus oil, rosemary oil, peppermint oil, EDTA

Deodorant: Arrowroot powder, shea butter, coconut oil, sodium bicarbonate, stearyl alcohol, bentonite clay, candelilla wax, coco butter, activated charcoal, witch hazel, vitamin E oil, tea tree oil, rosemary oil, eucalyptus oil (and essential oils for scent)

Sign in with the email you used to order, and check your spam folder for account emails. If you checked out as a guest, you may need to create an account first. Still having trouble? Email us from your purchase email and we’ll help.

Update your saved details in your account. Club members should also update their subscription’s shipping and payment settings. If you’re moving and already have an order in progress, email us so we can check its shipping address.

Tell us what you’re trying to order and the error message you’re getting. If you’re unsure whether payment went through, check for an order confirmation before trying again. You can also email us and we’ll check for you. Please don’t send card numbers or passwords.

For a declined payment, double-check your billing details or contact your bank. Think you were charged twice? Email the dates, amounts, and order numbers so we can check before you try again. Don’t send your full card number or security code.

We’d love to get Badass on your shelves. Email your shop’s name, location, website or social page, and whether you want products for retail, use behind the chair, or both. We’ll help you get started with wholesale.

Tell us what you have in mind. Creators and affiliates: send your social links and a little about your audience. For sponsorships or donations, include the event, date, who it supports, and what you’re looking for. Email sales@badassbeardcare.com and we’ll get it to the right person.